The attempt to add a Miele appliance in the Miele app fails and fault code 3.7.17 (.200) is displayed.
Check the system requirements for networked Miele domestic appliances and make sure that ports 80, 443, 53, and 5353 are open.
The system requirements are available at Miele@home > Miele app > System requirements for Wi-Fi.
Use your Internet provider’s DNS server and register it on your router.
Once the Miele domestic appliance has been successfully added to the Miele app, the IP address of the DNS server on the router can be changed to an alternative DNS server.
Manually switch the DNS server for the Miele domestic appliance in the Miele app to the provider as follows: Tap the name of the appliance > Tap > Activate Manual network configuration > Network.
Before adding a new Miele domestic appliance to the Miele app, temporarily deactivate all DNS ad blockers and privacy apps that are running.
The smartphone/tablet must be connected to the Miele domestic appliance’s access point (own Wi-Fi) when the appliance electronic data plate needs to be checked. The menu navigation can vary depending on the domestic appliance and what equipment and software it has.
Symbol explanations
Procedure on the appliance
Procedure in the Miele app
Procedure on devices such as smartphones and tablets
Start the access point for the Miele domestic appliance. To do this, try one of the following options.
Option 1:
Select Settings > Miele@home > Set up > Connection method Via app.
Result: The Miele domestic appliance’s own access point will start up for 30 minutes.
Option 2:
Reset the module; see “XKM 3100 W communication module – Carrying out a restart and restoring the factory default settings”.
Switch on the domestic appliance.
Select Settings > Networking on.
Result: The Miele domestic appliance’s own access point will start up for 30 minutes.
Option 3:
Reset the module; see “XKM 3100 W communication module – Carrying out a restart and restoring the factory default settings”.
Result: The Miele domestic appliance’s own access point will start up for 30 minutes.
Select Settings > Wi-Fi > Miele domestic appliance Wi-Fi.
The name of the domestic appliance Wi-Fi network is always: Miele@home appliance type; for example: Miele@home-G 7565 SCVi XXL-7.
If the appliance model is not displayed correctly, the electronic data plate has not been completed correctly. In this case, the electronic data plate must be corrected by a service technician. Please contact Miele Service.
Connect the domestic appliance using the serial number on the data plate.
Disconnect the appliance’s own access point and delete or ignore the access point.
Reset the module again; see “XKM 3100 W communication module – Carrying out a restart and restoring the factory default settings”.
Please contact Miele Customer Service.
Configure the firewall to allow Miele domestic appliances to communicate.
Configure the Wi-Fi to allow Miele domestic appliances to communicate without restrictions.
Problems can arise when routers/repeaters from different manufacturers are used together.
Configure the mesh network in line with the manufacturer’s instructions.
Configure the router so that “newly added network participants” can access the Internet.
