When you buy a Miele appliance, you choose longevity and the best in quality. If, however, you require any help, Miele Customer Service can provide rapid and reliable assistance.


Here you can find answers and solutions to lots of questions so that you can rectify the problem yourself.

Would you like to arrange a service call?

We will happily take your repair order online or by phone. 

Please note that no service appointments can be booked for vacuum cleaners. On-site technicians can only be booked online for appliances located in selected U.S. areas. For appliances located outside the U.S., please visit

Your partner for all of your servicing needs

Excellent service

The quality of our customer service is assessed regularly by utilizing customer surveys. The driving mission of ‘Immer Besser’ puts Miele on a constant quest for continual improvement, seeking out opportunities to add value, increase efficiency and develop stronger relationships.

We are always close by

A comprehensive network of factory-trained Miele and independent service technicians ensure that your appliance will be repaired as quickly as possible.

The equipment in our service vehicles has been carefully thought out

Our factory service technicians not only possess the required know-how, but are also equipped with the correct tools and spare parts to ensure your appliance gets repaired on the first visit.

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Miele original spare parts

Extended Warranty