- Keeping your appliances at their best
Miele Repair Services
At Miele, we understand how important your appliances are to the rhythm of your home. Our repair services are designed to provide expert help whenever you need it, ensuring your appliances continue to perform perfectly.
Self-help Options
Easily resolve appliance issues on your own with our self‑help tools. From troubleshooting guides and instruction videos to expert advice and assistance, we offer everything you need to keep your Miele appliances running at their best.
Appliance Repair
Major Domestic Appliances
If the technician determines that the repair falls outside of the Miele Appliance Warranty, the following charges apply. For full details, please refer to our General Terms & Conditions and Privacy Policy.
- Trip Fee: $160 for the technician’s visit (one-time charge)
- Labor Fee: $160 per hour (In Illinois, Rhode Island, New York, Connecticut, New Jersey, Massachusetts, Washington, California, and Hawaii, the labor fee is $185.), billed in 5-minute increments for the first 90 minutes and 15-minute increments thereafter.
- Parts: Charged separately.
Book a technician
You can reach us easily – request a call-out either online or on the phone.
Currently available in select areas of the United States. Availability is based on your service location.
Our commitment to top-quality repairs
Frequently asked questions
Miele appliances are designed for long-lasting performance, and repairing your appliance may be a practical alternative to replacing it.
Whether a repair makes sense depends on the appliance's age and condition, the nature of the problem, the availability of replacement parts, and the estimated repair cost.
Miele Service can help you evaluate your options. Start with our online troubleshooting resources, explore Remote Assist where available, or schedule a service appointment for a professional diagnosis.
If your appliance has a defect covered by the applicable Miele limited warranty during its warranty period, Miele will provide the remedies described in the warranty terms, generally including covered parts and labor at no charge. Some issues, such as damage caused by misuse or improper installation, are not covered. Proof of purchase may be required, and exceptions may apply, including certain transportation expenses. Please review the warranty terms for your appliance or contact Miele Customer Service to confirm coverage before your appointment.
Miele Remote Assist connects you with a Miele expert by phone or video call to help diagnose an appliance problem and guide you through troubleshooting steps. If a replacement part is needed, the expert can help identify the appropriate original Miele part and arrange an order. The service currently costs $59 per appliance. To schedule Remote Assist, contact Miele Customer Service.
If your appliance issue cannot be resolved through Remote Assist and you decide to book a Miele technician visit, Miele will credit the Remote Assist service fee in accordance with the published offer. Our team can help you arrange the next step for an on-site repair.
Miele is committed to supporting the long service life of its appliances. Original spare parts are kept available for at least 15 years after the end of production of an appliance series. Many older appliances can therefore still be repaired. Availability of a particular part and whether a repair is practical will depend on the appliance model and its condition. Contact Miele Customer Service with your model and serial number to explore your options.