WE PROVIDE THE MIELE® WEBSTORE FOR USE ONLY BY PERSONS LOCATED OR RESIDENT IN THE UNITED STATES OF AMERICA, ITS TERRITORIES AND POSSESSIONS (THE "U.S."). MIELE MAKES NO REPRESENTATIONS OR WARRANTIES THAT MATERIALS ON THIS WEBSITE ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS, AND ACCESSING THEM FROM TERRITORIES WHERE THEIR CONTENT IS ILLEGAL IS PROHIBITED. IF YOU ACCESS THE MIELE® WEBSTORE FROM OUTSIDE THE U.S., YOU DO SO AT YOUR OWN RISK AND MIELE DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY FOR COMPLIANCE WITH ANY NON-U.S. LAWS.
- Information Collection and Use
- Information Sharing and Disclosure
- Google Analytics
- IP Addresses
- Links To Other Sites
- Limitation of Liability
- Retention of Information
- Your Privacy Choices
- Your California Privacy Rights
- Questions or Suggestions
II. Information Collection and Use
We collect personally identifiable information when you send us requests for information through the Miele® WebStore. We may also collect such information from our affiliates and third parties. We collect information about the services that you use and how you use them, like when you watch a video, visit a website that uses our advertising services or view and interact with our ads and content. This information includes duration and quantity of page visits, downloads, specific product searches and needs and/or such information that a service such as Google Analytics would capture. See www.google.com/analytics. Personal data that you convey to us via the Miele® WebStore is collected, stored, used and processed by or on behalf of Miele.
We also automatically receive and record information on our server logs from your browser.
We use your information for five general purposes:
- To fulfill your requests for certain information and services;
- To provide our services to you;
- To contact you about our goods, services and related goods and/or services;
- To ensure the security of the Miele® WebStore; and
- To share your information with our affiliates' employees to help serve you better.
Miele may use information provided by you and recorded from your browser's cookies (see Section V, cookies) to contact you in the event that you abandon a "cart" during the checkout process at the Miele® WebStore. We may also use information provided by you in other ways which we typically describe to you when you provide such information or for any other purpose, if required by applicable law, upon further notice to you and/or with your consent.
III. Information Sharing and Disclosure
We may disclose aggregated information (that is, information which does not contain personally identifiable data of any individual user) about our users without restriction.
We will send personally identifiable information about you to others only when:
- We have your consent to share the information;
- We need to share the information to provide a service you have requested (including fulfilling orders and/or providing customer service related to an order);
- We need to send the information to companies or people who work on behalf of Miele or any of its affiliates to provide a service to you (including fulfilling orders and/or providing customer service related to an order);
- We respond to subpoenas, court orders or other legal requirements;
- To protect the rights, property, or safety of Miele, our customers or others; and/or
- We need to share the information to ensure the security and accuracy of the Miele® WebStore; and/or
- An affiliate or third party wishes to have access to your information to provide you with goods or services which may be of interest to you.
IV. Google Analytics
The Miele® WebStore uses Google Analytics, a web analysis service provided by Alphabet, Inc. ("Google"). Google Analytics uses so-called cookies, which are text files placed on your computer, to help the website analyze how users navigate the website. See Information Sharing and Disclosure. The information generated by the cookie about your use of the Miele® WebStore will be transmitted to and stored by Google on its servers. More information about the technology used by Google is available at www.google.com/analytics.
- Remind site owners who users are and to access user information in order to deliver a more personalized service, and
- Estimate audience size.
Each browser accessing such a site is given a unique cookie. Information collected by those cookies is sometimes called "click stream" or "click trail" and may also describe pages seen by the user and track user patterns, preferences and length of stay on a particular page.
VI. IP Addresses
When a web browser requests a web page or e-mail from another computer on the Internet, it automatically gives that computer the address where it should send the information. This is called an Internet Protocol Address ("IP Address"). We collect IP Addresses through the Miele® WebStore. These IP Addresses may be used for various purposes, including, but not limited to:
- Diagnose service or technology problems that are associated with the IP Addresses;
- Estimate the number of users visiting the Miele® WebStore;
- Send the most appropriate marketing, advertising or services information; and/or
- Assist companies or persons who provide information in our service to track visits to their pages.
VII. Links To Other Sites
VIII. Security and Integrity of Information / Warranties
The security of your personally identifiable information is important to us, and we treat our data as assets that must be protected against loss and unauthorized access. We employ reasonable and customary information-security techniques, but no security system is capable of meeting all anticipated or unanticipated security needs.
You understand that we cannot and do not warrant that files available for downloading from the internet or the Miele® WebStore will be free of viruses or other destructive code or the like. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to the Miele® WebStore for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE MIELE® WEBSTORE OR ANY SERVICES OR DATA OBTAINED THROUGH THE MIELE® WEBSTORE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE MIELE® WEBSTORE, ITS CONTENT AND ANY SERVICES OR DATA OBTAINED THROUGH THE MIELE® WEBSTORE IS AT YOUR OWN RISK. THE MIELE® WEBSTORE, ITS CONTENT AND ANY SERVICES OR DATA OBTAINED THROUGH THE MIELE® WEBSTORE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER MIELE NOR ANY AFFILIATE OF MIELE NOR ANY PERSON ASSOCIATED WITH MIELE OR ANY AFFILIATE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE MIELE® WEBSTORE. WITHOUT LIMITING THE FOREGOING, NEITHER MIELE NOR ANYONE ASSOCIATED WITH MIELE OR ANY AFFILIATE REPRESENTS OR WARRANTS THAT THE MIELE® WEBSTORE, ITS CONTENT OR ANY SERVICES OR DATA OBTAINED THROUGH THE MIELE® WEBSTORE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITETHE MIELE® WEBSTORE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE MIELE® WEBSTORE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE MIELE® WEBSTORE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
MIELE ON ITS OWN AND ON BEHALF OT ITS AFFILIATES HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. YOUR USE OF THE MIELE® WEBSTORE IS AT YOUR OWN RISK. MIELE DOES NOT REPRESENT OR WARRANT THAT ITS SECURITY SYSTEMS WILL BE FOOLPROOF OR ABLE TO FULFILL ANY ESSENTIAL PURPOSE, OR THAT YOUR PERSONALLY IDENTIFIABLE INFORMATION WILL BE PROTECTED AGAINST LOSS, MISUSE OR ALTERATION BY THIRD PARTIES.
IX. Limitation of Liability
IN NO EVENT SHALL MIELE, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, OFFICERS OR DIRECTORS, LICENSORS, SUPPLIERS, SUCCESSORS AND ASSIGNS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE MIELE® WEBSTORE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE MIELE® WEBSTORE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE MIELE® WEBSTORE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
ANY MATERIAL ON THE MIELE® WEBSTORE IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
FURTHERMORE, MIELE SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR ANY LOSSES SUFFERED CAUSED BY VIRUSES OR OTHER DESTRUCTIVE CODES OR THE LIKE THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY AS A RESULT OF YOUR USE OF, ACCESS TO, OR THE DOWNLOADING OF ANY MATERIAL FROM THE MIELE® WEBSTORE. DOWNLOADING MATERIAL FROM THE MIELE® WEBSTORE IS DONE AT YOUR OWN RISK. THE FOREGOING DOES NOT AFFECT ANY LIABILITY, IF ANY, WHICH MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
X. Retention Of Information
We retain your personally identifiable information, as necessary, for business purposes and as required by law and government regulation. We reserve the right, however, to dispose of records and delete information at any time without prior notice.
XI. Your Privacy Choices
The above link leads to pages where you must input your email address into a form. Upon clicking the submit button, the form will either remove your email address and confirm your removal, or it will indicate your address was not found in our database.
You can contact us at any time in order to:
- Delete your personally identifiable information from our systems, or
- Update your personally identifiable information previously provided to us.
To do so, contact the webmaster via email: webmaster <AT> miele <DOT> com. We will try to return your inquiries as soon as commercially feasible, but in no event shall Miele or its affiliates be liable for failure to respond within a specific time frame, or at all.
XII. Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of the Miele® WebStore that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us or write us at: Miele, Inc., Compliance Dept., 9 Independence Way, Princeton, NJ 08540.
XIII. Questions Or Suggestions
This website is operated by Miele, Inc., 9 Independence Way, Princeton, NJ 08540; tel. (800) 843-7231 and/or (609) 419-9898 | Contact
Last updated: October 30, 2017.
Information on data security at Miele
Miele on data security
Miele, as a manufacturer of high-quality and durable products, also puts the highest demands on the data and cyber security of its networked devices, apps and web applications. Although, we try very hard to detect and eliminate weaknesses in advance, one hundred percent security in case of information technology can hardly be achieved.
For this reason, Miele is interested in any information from you that relates to possible or discovered data security risks affecting our networked products, apps or web applications.
For reporting vulnerabilities and information about cyber security at Miele, please use our international page:
Even if you're not quite sure: We will follow up on your request and contact you if we have any further questions.