Agent-with-headset

Remote Assist

Discover the convenience and efficiency of resolving appliance issues from the comfort of your home with Miele Remote Assist.

A dedicated team of Miele experts is here to support you remotely, starting with a thorough fault diagnosis and guiding you through troubleshooting steps via phone or video call. With their expertise, many issues can be resolved in no time, saving you time, money and effort.

The price for this service is  $59 USD. Should we not be able to fix your issue remotely and you decide to book a technician visit with us, you will receive a full refund.

Please contact us to schedule an appointment with a remote technician.

Phone 888-996-4353
Service hours: Monday-Friday 8:00 am - 8:00 pm EST

Call now

The benefits for you

In-depth diagnosis

A Miele expert will help identify the issue using advanced remote diagnosis.​

Guided Self-Help​

We identify the best solution and guide you through the steps if you can remedy the issue yourself.​

Original Spare Parts

If required we identify the correct spare part for your appliance and arrange the order for you.​

Eco-friendly and efficient

Not only can you save time and money as you don‘t have to wait for a technician to come to your home. You can also help the environment by reducing CO2-emissions.

No risk involved​

If a technician visit is required to solve the issue you receive a full refund of the Remote Assist fee.