Coronavirus: a note to our customers

Let’s take care of each other and be well

Last Update: April 21, 2020

Ordering Online

Our online store is always open for you to shop at your convenience. We understand your excitement to receive your recent purchase, whether it be a new vacuum cleaner or cleaning supplies. We ask for your patience and understanding, as there may be a delay in shipment as we prioritize the safety of our staff at our distribution centers. 

Thank you for your business!
 

Last Update: April 9, 2020

Due to the Corona crisis, Miele has introduced short time at all its German production plants. This came into effect on April 1 and will presumably continue until April 19. 

Service technicians help keep hospitals running  

Employees staffing Miele hotlines are, as always, committed to serving customers, giving advice on products and providing help over the phone with technical faults. Miele Service continues to repair domestic appliances on site. In particular, the highly specialized service technicians from Miele Professional are making a key contribution towards ensuring that disinfectors and sterilizers in hospitals and surgeries as well as commercial washing machines in nursing homes are properly maintained in order to help keep healthcare operations up and running. Worldwide, 770 service technicians are on the road in the service of Miele Professional. Miele laboratories are working relentlessly on new applications for disinfectors and sterilizers. Furthermore, Miele Professional has also published a set of guidelines covering hygiene measures:
https://www.miele.com/en/com/hygiene-corona-6293.htm

The health and wellbeing of employees has top priority

At all its locations, the health of employees is top of the agenda at Miele. The company is intent on implementing all possible measures to afford its staff the best possible level of protection against infection when production resumes. Examples: One measure is the installation of acrylic glass screens at workplaces where employees work together in relatively close proximity. Social distancing rules are maintained in all areas. Increasingly, disinfectant dispensers are being installed, and door opening aids are being produced by 3D printers, allowing door handles to be opened with a forearm or elbow. Office staff are telecommuting to a greater degree.

Dust bags do not provide adequate protection

Miele is frequently asked whether dust bags or the protective filters used on vacuum cleaners are able to provide protection against viruses. To be perfectly clear: Components such as dust bags, motor protection filters or exhaust filters used on vacuum cleaners are not produced by Miele. They are manufactured by specialized suppliers according to Miele specifications for use in domestic vacuum cleaners. 

The materials used are not suitable for use in face masks. It cannot be guaranteed that all viruses are reliably retained by the filter material of a dust bag. Air permeability is reduced on highly effective HEPA exhaust filters, resulting in the wearer of a mask made from this material having to make an additional effort to overcome this resistance to air flow. Besides this, the filter materials used are not suitable for exposure to moist breath over any length of time. 

We know, though, that our upstream suppliers are working hard on supplying optimum filter materials for use in face masks. These materials will then be distributed either direct by the suppliers themselves or by the relevant authorities.

 

Last Update: March 18, 2020

Dear Miele Family, 

We’re thinking a lot about our family: all of you, our team, and our partners. We hope you’re staying safe and healthy. 

We want you to know we’re here to support you during this challenging time. Closely monitoring all current developments. To keep our team members healthy and to do our part to help slow the spread of COVID-19, we’ve adjusted our standard business operations.

  • Miele’s top priority is the assurance of a safe service environment – for both our consumers and our employees. Technicians are following all CDC guidelines – pre-screening consumers prior to visits and implementing prescribed hygiene protocols.
  • All cooking events at our 10 Miele Experience Centers have been temporarily suspended. Ongoing updates will be posted on our events web page.
  • To help assist you with any service needs, please visit our dedicated YouTube page.  Here you’ll find a comprehensive playlist of how-to videos and helpful appliance tips & tricks.
  • We encourage you to continue to connect with us on social media at:  

As keeping clean has become a concern at home, our online store remains open to assist you with any cleaning supplies you may need. We will continue to update our website, www.mieleusa.com, with the most up-to-date information, but we ask for your patience and understanding.

It's an unprecedented time, and we want to make sure we keep supporting each other like the family we are. 

Let’s take care of each other and be well,
The MieleUSA Team

 

 

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