Support for yourCordless Stick Vacuum Cleaner

Middle and top indicators flashing quickly

The middle and top indicators on the vacuum cleaner are flashing quickly.

“Battery not recognized” fault (Triflex HX1).

Risk of injury caused by rotating roller brush.

Switch the vacuum cleaner off with the On/Off switch on the Comfort handle.

Insert the original Miele lithium-ion rechargeable battery.

Insert the Carpet Care roller brush instead of the roller brush installed as standard.

Unlock the side cover on the electrobrush so that the  symbol becomes visible .
Lift the flap up as far as it will go .
Remove the roller brush that has been installed as standard .
Insert the Carpet Care roller brush.
Close and lock the flap.

Select a lower power level.

There are 3 power levels to choose from on the Comfort handle:
Min. = lowest power level for light soiling
Eco = medium power level for normal soiling
Max. = highest power level for heavy soiling

Here you will find the operating instructions for your Miele appliances.

We will happily take your repair booking online.

Use our contact form to describe your request. Miele Service will get back to you as soon as possible.