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The descaling process could not be carried out correctly: water level too low. Please repeat process (CVA 7xxx)

The following message appears on the coffee machine display: The descaling process could not be carried out correctly: water level too low. Please repeat process (CVA 7xxx).

The water container has been filled with too little water.

If the water container is not filled with water until after the descaling tablets have been added, there will not be enough water due to the displaced volume of the descaling tablets.
The coffee machine detects a shortage of water.

Repeat the descaling process and follow the correct sequence:

  1. Fill the water container with lukewarm water as far as the mark with the descaling symbol .

  2. Add 2 descaling tablets to the water container.

  3. Reinsert the water container.

  4. Close the door.

The display message disappears. The descaling process is started.

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