Support for yourCoffee

Milk not being drawn in (CM 6xxx, CM 7xxx)

The milk is not being drawn in (sprays/splutters) (CM 6xxx, CM 7xxx).

The connection element of the Cappuccinatore (steam outlet nozzle) is dirty.

The stainless steel central spout cover is not dishwasher-safe.

Clean the stainless steel central spout cover by hand only using warm water and a little liquid dish soap.

All other parts are dishwasher-safe.

Push the central spout down as far as it will go. Pull the stainless steel cover forward and off.

Remove the dispensing unit toward the front.

Twist the top part with the holder for the milk pipework. Pull off the top part (1).

Then pull the Y-piece off (2).

Remove the dispensing spouts (3).

Clean all parts thoroughly.

Clean the surfaces of the central spout with a damp cloth.

If the milk pipework is blocked, clean it under running water with the brush supplied:

  • Insert the brush into the milk pipework.

  • Move it back and forth as far as it will go until all milk residue has been removed.

The milk system has not been sufficiently cleaned.

The milk pipework is clogged with dried milk deposits.

Clean the milk system at least once a week.

Make sure you follow the operating instructions.

Also clean the milk system parts in the dishwasher from time to time.

Or soak all parts, especially the silicone plug, overnight in warm water and a little liquid dish soap once a week.

Rinse all parts under running water.

Make sure there are no milk residues left on the individual parts before refitting them all.

The silicone plug is damaged or the balls are missing.

The silicone plug contains 2 white balls which are essential to the functioning of the milk system.

Pointed objects such as needles or cleaning brushes may damage the silicone plug and the balls inside. The silicone plug may stop working. Do not use pointed objects such as needles or cleaning brushes to clean the silicone plug. Be sure to remove the silicone plug before cleaning the rinse valve body with a cleaning brush or similar utensil. Do not move or remove the white balls in the silicone plug.

Please contact Miele Service.

For cleaning results that are effective yet kind to materials, we recommend using the Miele cleaning agent for milk pipework. The cleaning agent removes all traces of milk protein and fat, and is supplied in pre-portioned sticks for easy and safe dispensing. Top care for many years of reliable service.

Additional media

Play video
Manual finder

Manual finder

Here you will find the operating instructions for your Miele appliances.
Find your manual
Book a technician

Book a technician

We will happily take your repair booking online.
Schedule a service call
Support 24/7

Support 24/7

Use our contact form to describe your request. Miele Service will get back to you as soon as possible.
Contact us