A coffee capsule has jammed.
Open the appliance door.
Risk of injury
Disconnect the appliance from the power before carrying out the rest of the steps.
To disconnect the appliance from the power, press the power switch at the top left of the appliance; see Fig. 1.
Remove the grounds container from the appliance and empty it.
Carefully remove the magazine runners and, if possible, the capsule plate from the appliance. If there is a jammed coffee capsule inside, it may not be possible to remove these parts.
There is an opening to the right of the compartment for the capsule plate. Check whether a coffee capsule has jammed inside this opening; see Fig. 2.
A capsule may also have jammed further up in the brew unit. If so, remove the coffee capsule. Use only a wooden spoon handle or similar to do this; see Fig. 3.
Insert all the components in the machine and switch on the power switch.
Close the appliance door.
If the fault persists, please contact us or book a repair appointment online.
