The MieleĀ app cannot access the domestic appliance.
Check whether your routerās Wi-Fi is activated. Many routers have an LED that shows the status of the Wi-Fi.
Check that your home Wi-Fi network is activated and that your domestic appliance is connected to it.
Check the Wi-Fi reception quality on the display of the Miele domestic appliance.
If necessary, reset the Wi-Fi connection between your Miele domestic appliance and your Wi-Fi network.