Support for yourRobot Vacuum Cleaner

Fault F1

Fault F1 appears on the robot vacuum cleaner display.

The robot vacuum cleaner is on an uneven floor surface.

Place the robot vacuum cleaner on a level floor surface.

One or both drive wheels are unable to move freely.

Clean the drive wheels:

  • Place the robot vacuum cleaner upside down on a level, clean surface.

  • Remove any dirt or hairs from both drive wheels.

  • Then check that the wheels are able to move up and down freely.

The robot vacuum cleaner has got caught on sharp objects, causing a wheel to come loose.

Avoid objects obstructing the path of the robot vacuum cleaner.

If the fault persists, please contact us or book a repair appointment online.

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