SearchFind a store
Support for your

Coffee

Coffee

Heating-up phase/pumps water into drip tray

The coffee machine gets stuck in the heating-up phase and pumps water into the drip tray.

No water or very little water is being drawn in.

Remove the water container.

Fill the water container 3/4 full with fresh drinking water.

Insert the water container into the coffee machine and remove it again repeatedly (10–20 times).

For appliances from serial number 152922013 onward:

  • Check the filter at the water intake valve. The water intake valve filter is located in the recess for the water container.

  • If the filter is dirty, clean it.

    • Remove the water container.

    • Position | Water container filter | Countertop coffee machine
    • The water container filter is located under the water container.

    • Removing | Water container filter | Countertop coffee machine
    • Unscrew the cap.

    • Remove the sealing ring and the filter.

    • Clean the parts by hand. Clean the filter with water only without using cleaning agent in order to avoid possible unpleasant flavors.

    • Rinse all parts carefully under running water.

    • Reinsert the filter first (with the cross facing upward).

    • Insert the sealing ring. The opening of the sealing ring should face downward.

    • Screw the cap back on tightly.

    • Reinsert the water container.

  • Then descale the coffee machine.

    • For details of the exact descaling procedure, refer to the operating instructions for your coffee machine.

    • A description of the procedure for descaling various coffee machines can be found in the article “Entkalkung starten und durchführen (Kaffeevollautomaten)”.

If the fault persists, please contact Miele Service or book a repair appointment online.

Miele descaling tablets

Miele recommends descaling coffee machines gently and thoroughly using the Miele descaling tablets that are designed for your appliance; see figure. Top care for many years of reliable service.

Manual finder

Manual finder

Here you will find the operating instructions for your Miele appliances.
Find your manual
Book a technician

Book a technician

We will happily take your repair booking online.
Schedule a service call
Support 24/7

Support 24/7

Use our contact form to describe your request. Miele Service will get back to you as soon as possible.
Contact us