Support for yourApp

Cannot pair robot vacuum cleaner

The robot vacuum cleaner cannot be paired. The robot vacuum cleaner is not found in the Scout app. The Wi-Fi symbol on the robot vacuum cleaner is flashing and Pair is shown again on the display after a few moments.

The router has been replaced or the Wi-Fi password has been changed.

Set up the Wi-Fi connection again as follows:

  1. Press and hold the WIFI button on the remote control included with the robot vacuum cleaner until PaIR appears on the robot vacuum cleaner display.

    The login details for the home Wi-Fi network are reset.

  2. Complete the pairing process for your robot vacuum cleaner in the app again so that the Wi-Fi connection to the home network can be re-established.

The robot vacuum cleaner is then shown as a connected appliance in the app again.

If the Wi-Fi password is entered via a password manager on the smartphone, the password also needs to be changed in the password manager. Otherwise, enter the Wi-Fi password manually using the smartphone’s keypad.

Manual finder

Manual finder

Here you will find the operating instructions for your Miele appliances.
Find your manual
Book a technician

Book a technician

We will happily take your repair booking online.
Schedule a service call
Support 24/7

Support 24/7

Use our contact form to describe your request. Miele Service will get back to you as soon as possible.
Contact us