Culture and values - what is important to us and makes us strong
"Leadership here at Miele is based on the joint principles of the culture we live at Miele: respect, openness and fairness".
(Olaf Bartsch, Executive Director Finance and Administration)
For 120 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.
Take a quick look into the world of Miele USA through the eyes of our employees.
I have been with Miele for 8 years. In that time I have advanced from Territory Manager of the Mid-Atlantic to Regional Manager of the Mid-Atlantic. South East and lower Mid-West. I lend my support to a great field team and they lend theirs to me. We oversee floorcare sales and distribution with our core business being the independent floorcare retailer.
This team effort is also realized by our colleagues internally. We know that we can count on every department to do their best to achieve our mutual goals. As part of the Miele family I am very fortunate to work with very passionate, committed professionals. The culture inspires a driving desire for excellence while the atmosphere is truly one of support. The growth opportunities are endless as we move toward our next 100 years. This is a very exciting time to be with Miele and I look forward to many more years as part of the family.
- Bob M., Regional Sales Manager
After having been employed in the printing industry for 20 plus years, I decided to start fresh in a new field. I visited the Miele booth at a career fair and was surprised how well I was received.
Needless to say, I was hired in the Technical Support Department. I didn't have any experience in customer or technical support. After training, I sat with a senior tech and he assured me that I would be able to handle the demands of this new opportunity. Months went by and he was right. I began to feel more and more comfortable. Now I'm a senior tech helping to train new recruits. Once you work with our appliances it is very hard to look at any others in the same light.
You learn that an oven is not just an oven it's a way to enhance someone's life. Miele employees are similar to our appliances anything but ordinary. We have a great sense of pride. The Miele experience has truly enriched my life and given me a new start.
-Brian M., Technical Training Department
I first heard of Miele while attending a job fair in April 2004. I'd been tied to a desk for several years and felt it was time for a change. I was looking for an opportunity to use my technical skills in a hands-on environment.
As I learned more, I began to appreciate the 'Miele difference'. Working at Miele represented an opportunity to work with the state-of-the-art appliances in a positive work environment. My initial training was comprehensive and thorough. It was an opportunity to learn and grow.
Since my start, I've worked as a servicing technician (road tech), an in-shop technician, a vacuum customer service representative trainer in the Engineering Services Department and now Supervisor, Call Center - Floor Care.
Working at Miele has provided me with an opportunity to work on world-class products, with professional people in a professional environment. Everyday is an opportunity for growth and development, it's all up to me.
-Larry O., Technical Call Center Department
Make it better. Be better.