Service technician installs spare part on back of Miele Professional commercial washing machine

Repair

Your partner for prompt servicing

Miele's Service technicians offer quality service and rapid response times in the areas of laundry, washing and dental technology.

Acceptance of repairs

Miele Customer Service

Telephone: 800-991-9380
Mon-Fri 8 AM to 7 PM EST

E-Mail: proservice@mieleusa.com

Address

Miele Inc.

9 Independence Way

Princeton NJ - 08540

United States

What sets our customer service apart

Miele Professional have a network of fully qualified Miele trained and approved technicians. As well as first-class service, we repair more than 90% of all breakdowns on site and at the first visit.

All calls are prepared with any necessary spare parts based on the fault reported and delivered directly to the technician’s van. A comprehensive van stock of spare parts is also carried on every technician’s vehicle.

Comprehensively and reliable

Rapid response time
A comprehensive network of excellently trained Miele service technicians enables efficient route planning and thus rapid response times, so that your appliance is up and running again to your complete satisfaction in a very short time.

90% of repairs carried out at the first visit
Our technicians offer you a rapid service. The customer service vehicles carry an optimum range of spare parts and a full complement of tools specific to the technician's area of expertise.

Special tools

Every in-house technician has special tools & instrumentation for measuring temperatures and recording all appliance parameters to assist with fault diagnosis. A full inspection and electrical safety report is provided after each visit.

Competent

Specialist advice in application technology and cutting-edge technologies.

Our technicians will be happy to advise you on specialist questions such as:

Laundry care
Special applications in retirement and nursing homes.
Facility management
Emergency services
Commercial dishwashers and the use of detergent
The cleaning of instruments and laboratory glassware

Using contemporary PC support systems, Miele in-house services can modify commercial appliances to individual user processes. Thus in a short time special user programs can be configured and documented in the appliance controls. If the controls should need to be renewed, the archived programs are available for uploading onto the new controls.

Commissioning

Professional free commissioning on site.

It is only through the optimum configuration of the appliances to your individual needs and the local conditions that perfect results can be guaranteed.