Problem Solving
Customer Support
If you face a problem with your Miele appliance our First Aid might help you. Otherwise please contact our Customer Care Hotline: (800) 999-1360.
With the help of the following notes, minor faults in the performance of the appliance, some of which may result from incorrect operation, can be solved without contacting the Service Department. The following guide lists minor problems and possible causes and provides notes on remedy.
PLEASE NOTE: Repair work to electrical appliances should only be carried out by a suitably qualified person in accordance with local and national safety regulations. Repairs and other work by unqualified persons could be dangerous. The manufacturer cannot be held liable for unauthorized work.
Check that the power cord is correctly inserted and that the circuit breaker has not tripped. Check that the door is closed properly and that the correct program has been selected and started.
Do not switch the machine off. Some Miele dishwashers are equipped with a water softener reactivation cycle which is automatically activated on program start and lasts approx. 10 mins. After this, the appliance then continues as normal.
Check that the water valves are opened fully or whether the water inlet hose is kinked. Check that the water inlet filter is not clogged and clean it, if necessary, as described in the operating instructions. Check that the drain pump is not clogged. This can be cleaned as described in the operating instructions. Reset the error message as follows: To cancel the error message, turn the rotary selector switch to "Stop/End" or press the "Start/Stop" switch for approx. 5 secs. Then switch the appliance off and then back on again. If the fault message reappears, please contact our Customer Service.
Reset the error message as follows: To cancel the error message, turn the rotary selector switch to "Stop/End" or press the "Start/Stop" switch for approx. 5 secs. Then switch the appliance off and then back on again. If the fault message reappears, please contact our Customer Service.
Reset the error message as follows: To cancel the error message, turn the rotary selector switch to "Stop/End" or press the "Start/Stop" switch for approx. 5 secs. Then switch the appliance off and then back on again. If the fault message reappears, please contact our Customer Service.
Check whether spray arms are knocking against an item in a basket. If the source of noise cannot be determined, run a program without plates or glassware. If the noises continue, please contact our Customer Service.
Clean your appliance as described in the operating instructions under "Cleaning and Care". If the appliance continues to produce poor results, please contact our Customer Service.
Check that the child-safety function is not activated. This can be deactivated as described in the operating instructions.
Do not switch on the appliance, as detergent causes serious damage to the water softener. Please contact our Customer Service for information on how to proceed.
Possibly there is debris in the drain pump. Please remove it according to the operating manual. You will find the proper instructions under the manual's sections "Problem solving" and "Cleaning and care".
A sensor detected too much foam in the wash cabinet. The cleaning program has been interrupted. To erase the fault message, please turn the program selector to the "Stop/End" position or press the button "Start/Stop" for around 5 seconds, depending on the model type. Afterwards switch the appliance off and on. If detergent tabs are used, which already include the rinse aid, the function "2 in 1" should be selected. Please do not use detergent tabs in the program "Quick wash 40°C".
