Warranties

Appliance

 Miele Appliances

Limited Warranty- Residential Appliances

What Does This Warranty Cover?

Miele Inc., a Delaware corporation (hereinafter "Miele"), warrants to the original purchaser (the "Miele Customer") of the Miele product (the "Miele Product"), who purchased the appliance from a distributor, dealer, manufacturers representative, or other seller who has been authorized by Miele ("Authorized Miele Dealer"), that this Miele Product, including any of its original accessories, is free of defects in material and workmanship, subject to the terms and conditions set forth herein. This Limited Warranty covers parts and labor, except as set forth in this Limited Warranty. 

Where Is This Limited Warranty Valid?

This Limited Warranty is only applicable, if the Miele Product was installed in the United States of America ("U.S.") or Puerto Rico by an installer authorized by Miele ("Authorized Miele Installer"), or if the Miele Product is a Miele Marine appliance and was installed on board a vessel before it left the U.S. or Puerto Rico.

What Is Required to Request Warranty Service?

Verification of the purchase date and of the authorized installation shall be required before warranty service is performed.

When Does The Limited Warranty Expire?
Residential Miele Products Used Exclusively for Household/Personal Purposes:

One (1) Year Limited Warranty - Any warranty claims for residential Miele Products must be received by Miele within one (1) year from the date of purchase. 

Sealed Refrigeration Systems 
An additional Limited Warranty for the Sealed Refrigeration System, which includes all original compressors, condensers, evaporators, driers, the original refrigerant and the original connecting tubing, is extended as follows:

Five (5) Year Limited Warranty - If a claim regarding a defect in material or workmanship relating to the Sealed Refrigeration Systems used in Miele Refrigerators, Wine Coolers, and Freezers is received by Miele within five (5) years from the date of purchase, then any warranted failures of the Sealed Refrigeration System shall be repaired at no cost to the Miele Customer. This includes both parts and labor. 

Ten (10) Year Limited Warranty - If a claim of such a defect is received at any time during the period starting on the first day of the sixth (6th) year and ending on the last day of the tenth (10th) year after the date of purchase, this Limited Warranty shall cover the replacement of all parts of the Sealed Refrigeration System that are found to be defective, but shall not cover labor. 

Residential Miele Products Not Used Exclusively For Household Purposes, used commercially or used in marine, mobile or aeronautical applications:

Six (6) Month Limited Warranty - Any warranty claims for Miele Products not used exclusively for household and personal use, used commercially or used in a marine, mobile or aeronautical application must be received by Miele within six (6) months from the date of purchase.

Sealed Refrigeration Systems - An additional Limited Warranty for the Sealed Refrigeration System, which includes all original compressors, condensers, evaporators, driers, the original refrigerant and the original connecting tubing, is extended for one (1) year from the date of purchase.

For RemoteVision® Modules - Please refer to Miele's "Limited Warranty - RemoteVision® Module - USA".

For CM model countertop Coffee Machines - An additional Limited Warranty covering Parts & Labor of one (1) year (2 years total) applies to all CM model (CMxxx) countertop coffee machines which are used non-commercially and exclusively for Household/Personal purposes, and have been registered with Miele, Inc.

How To Register?
Miele Products may be registered online or by filling out a Limited Warranty Card and mailing it to Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. 

What If Repair Is Impossible?
If Miele determines that the warranted repair of any Miele Product is impossible, the Miele Product shall, at Miele's discretion, either be replaced or refunded.

What Is Not Covered By This Limited Warranty?

This Limited Warranty does not cover:

- Damage or defects caused by, or resulting from, repairs, service, conversion or alterations to the Miele Product or any of its parts and accessories which have been performed by service centers or repairmen not authorized by Miele; damage or defects caused by negligence, improper installation, accident, abuse, misuse, power interruptions, power surges, floods, natural disasters, or force majeure; or improper maintenance of the Miele Product or its parts or accessories.
- Direct, indirect or consequential damages, losses or other costs and expenses resulting from any spoilage of any items stored in a Miele refrigeration system, including refrigerators, wine coolers and freezers, whether they be food, medicine, or otherwise, or damage to or destruction or loss of clothing or other textiles, dishes, china, flatware or other items placed in a Miele Product.
- Ordinary wear and tear.
- Consumable items such as water filter cartridges.
- Vacuum cleaners.
- Miele Products covered by third party "Extended Warranties", which are sold separately by dealers, distributors or other third parties.
- Freight or shipping charges for sending an appliance to a Miele Repair Center.

Exclusion Of Other Warranties
Any express or implied warranties with respect to the Miele Product are limited in their duration to the term of the Limited Warranty provided herein, including without limitation any warranty of merchantability or fitness for a particular purpose.

Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages
Miele specifically disclaims any and all liability, whether directly or by way of indemnity, for special, incidental, consequential, punitive or exemplary loss or damage, including as a result of food spoilage or damage to or destruction or loss of clothing or other textiles, dishes, china, flatware or other items placed in a Miele Product or other consequences of any defect in materials or workmanship (including loss or damage to property, personal injury or death), whether based on breach of contract, tort, strict or product liability, or any other legal theory.

Dispute Resolution
If the Miele Customer is not satisfied with the warranty service, he or she must submit a claim in writing to Miele's Dispute Settlement Representative at Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. The written notice must include the model and serial number of the Miele Product, the Authorized Miele Dealer (or seller) from which the Miele Product was purchased, the Authorized Miele Servicer Provider who performed the warranty service, the purchase date, a detailed description of the problem and the address at which the Miele Customer can be reached. Miele is committed to review each such notice promptly and thoroughly and to respond to the Miele Customer in order to settle such dispute. Any decision is not binding. The Miele Customer is free initiate an action or proceeding; however, under federal law, no such lawsuit may be initiated unless and until the dispute settlement procedures outlined in this Limited Warranty have been exhausted. Any warranty claims shall be governed by the laws of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County, New Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney's fees, from the Miele Customer.

Special State Laws
This Limited Warranty gives the Miele Customer specific legal rights. In addition, the Miele Customer may have other rights, which may vary, from state to state.

Extended Limited Warranty
In addition to this Warranty, Miele Residential Customers can purchase an extended limited warranty for their household appliances, subject to the terms set forth on Miele's website. 

How To Obtain Warranty Service For The Miele Product?
If during the relevant warranty period the Miele Customer finds the Miele Product to be defective in material or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty, an authorized Miele service agent ("Authorized Miele Service Agent") shall be dispatched to determine whether the Miele Product is defective and, if the Miele Product is defective and covered by this Limited Warranty, shall, if possible, repair, or make arrangements for the repair of, the Miele Product at no cost to you. This will include parts and labor. Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries, plane trips or mileage in excess of 50 miles) as appropriate.


To find your nearest service Center for CM5xxx countertop coffee machines, please call 888-277-5120. For service for all other products under this Limited Warranty, or for product information, please contact Miele Technical Service by calling 800-999-1360.

Effective Date: May 23, 2013

Vacuum

 Miele Vacuums

Limited Warranty- Vacuum Cleaners

What The Warranty Covers And For What Period The Coverage Extends

Miele, Inc. (hereinafter "Miele") warrants to the original purchaser of this product, living in the United States of America, who purchased their vacuum from a Miele authorized distributor or dealer: 

a.    That this product, including all of its Miele authorized parts is free of defects in material and workmanship.
b.    That this product, if found to be defective within the stated warranty period, will be repaired free of charge to the consumer (both parts and labor) by an authorized Miele service agent.
c.    The warranty period for vacuum cleaners (excepting the Complete C3 Brilliant, Complete C3 HomeCare+, and Scout RX1), and all accessories, excluding vacuum cleaner motors, power head motors, and vacuum cleaner casings (body), is one (1) year from the date of purchase.
-    For the Complete C3 Brilliant and Complete C3 HomeCare+, the warranty period is five (5) years from the date of purchase.
-    For the Scout RX1, the warranty period is two (2) years from the date of purchase for the complete vacuum, except for the battery, which will be warranted for one (1) year from the date of purchase.
d.    For vacuum cleaner casings (body), motors, and power head motors (except the Scout RX1),  the warranty period will be as follows:
i.    Vacuum motors, power head motors, and the structural integrity of all vacuum cleaner casings (bodies), except as listed in (ii) below, will be covered for seven (7) years from the date of purchase against defects in material and workmanship.
ii.    Vacuum motors, power head motors, and the structural integrity of the vacuum cleaner casings (bodies) of the Complete C3 Brilliant and Complete C3 HomeCare+, will be covered for ten (10) year’s from the date of purchase against defects in material and workmanship.

Commercial Use

Vacuum cleaners other than the Scout RX1 used for commercial purposes, except for their motors, will be warranted for a period of six (6) months from the date of purchase. The motors of commercially used upright vacuums will be warranted for one (1) year and the motors of all other commercially used vacuum cleaners, except for the Scout RX1 will be warranted for two (2) years. There is no warranty for the Scout RX1 used for commercial purposes. Thereafter this Limited Warranty shall be null and void.

This warranty only applies while the product remains within the United States, and shall be null and void in any other US territories, possessions, or foreign countries.


What is not covered by this Warranty

This warranty does not cover damage or defects caused by or resulting from repairs, service or alterations to the product or any of its parts or accessories which have been performed by service centers or repairmen not authorized by Miele, or damage or defects caused by negligence, accident, abuse, misuse, improper or abnormal usage or maintenance of the product, its parts or accessories. Ordinary wear and tear or cosmetic damage (scuffs, scratches, gouges, dents, etc.) shall not be considered a defect in materials or workmanship. 

Exclusion of Other Warranties

Except for the limited warranty provided herein, Miele disclaims any and all other express warranties with respect to the product. Any warranty of merchantability or fitness for a particular purpose is limited in its duration to the term of the limited warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 

Limitation of Liability for Special, Incidental or Consequential Damages

Miele will assume no liability, or other obligation with respect to any personal injury or property damage resulting from the use of a vacuum cleaner, or its accessories, replacement parts, etc., which has not been purchased from, or serviced by an Authorized Miele Dealer. Any purchaser who obtains a vacuum cleaner, accessories, replacement parts, etc., from someone other than an Authorized Miele dealer proceeds at their own risk. 

Miele specifically disclaims any and all liability, whether directly or by way of indemnity, for special incidental, consequential or other damages, whether based on breach of contract, tort, strict or product liability, or any other legal theory. 

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. 


Special State Laws

This Limited Warranty gives you specific legal rights; you may have other rights, which vary, from state to state. 

Service

For service under this Limited Warranty, or for information you may need about the product, please contact Miele USA. 

Effective Date: February 9, 2015

Professional Laundry

 Miele Professional Laundry

Limited Warranty – Professional Laundry Products

What Does This Warranty Cover?

Miele Inc., a Delaware corporation (hereinafter “Miele”), warrants to the original purchaser (the “Miele Customer”) of a Miele Professional Washing Machine, Dryer, or Rotary Iron (hereinafter “Miele Product”) who purchased the appliance from a distributor, dealer, manufacturer’s representative or other seller who has been authorized by Miele (“Authorized Miele Dealer”) that the Miele Product, including any of its original accessories, is free of defects in material and workmanship, subject to the terms and conditions set forth herein. This Limited Warranty covers the cost of parts and labor, except as set forth in this Limited Warranty. 

Where Is This Limited Warranty Valid?

This Limited Warranty is only applicable, if the Miele Product was installed in the United States of America (“U.S.”), or Puerto Rico by an installer authorized by Miele (“Authorized Miele Installer”), for land based commercial or industrial purposes. 

What Is Required to Request Warranty Service?

Miele reserves the right to require satisfactory verification of the purchase date and of the authorized installation of the Miele Product in question before warranty service is performed. 

When Does The Limited Warranty Expire?

One (1) Year Limited Warranty - Any warranty claims for Miele Products used for land based industrial or commercial purposes, must be received by Miele within one (1) year from the date of purchase.

     Drum, Drum Bearings, and Bearing Seals                                                                    

     An additional One (1) Year Limited Warranty (2 years total) from the date of purchase applies to the original   

     Drum, Drum Bearings, and Bearing Seals (parts only) of warranted Miele Products.

How To Register?

Unless registration is not required or prohibited by applicable state law, Miele Products must be registered by filling out a Limited Warranty Card and mailing it to Miele, Inc., 9 Independence Way, Princeton, N.J. 08540 or e-mailing it to ProService@Mieleusa.com.

What If Repair Cannot Be Provided?

If Miele determines that the warranted repair of any Miele Product is impossible, Miele may in its discretion determine to replace the product with a product of similar or equal features and functionality, or to pay a refund. If the Miele Product has been repaired or replaced, Miele will have no further obligation or liability under this Limited Warranty or otherwise. The total amount of the refund will in no event exceed the net purchase price of the Miele Product paid to Miele. 

In the event that Miele’s Authorized Service Agent determines that it cannot service the Miele Product due to poor accessibility or unsafe working conditions, or that it cannot restore the Miele Product to safe and working conditions due to reasons beyond the scope of this Limited Warranty, the Miele Authorized Service Agent shall not be required to proceed with the covered repair until the owner has remedied the applicable hazard at its cost and to the satisfaction of the Miele Authorized Service Agent. 


What Is Not Covered By This Limited Warranty?

What Is Not Covered By This Limited Warranty?

This Limited Warranty does not cover:

  • Any damage or defect to the Miele Product caused by, or resulting from,
  • any repair, service, conversion or alteration to it or any of its parts and accessories which have been performed by any service center, repairman or other person or company not authorized by Miele;
  • improper installation, improper operation, improper maintenance, improper storage, improper connection to electrical, power or water supply of the Miele Product or any of its parts or accessories;
  • negligence, malfeasance, recklessness, accident, abuse, misuse, power interruptions, power surges, theft, vandalism, animal or insect infestation, rust, dust, corrosion, exposure to weather conditions, floods, natural disaster, any act of nature or any other peril originating from outside the Miele Product or any force majeure.
  • Miele Products installed on ships, yachts, oil rigs or used in any other Marine application.
  • Any loss or damage resulting from any cause other than normal use and operation of the Miele Product in accordance with the manufacturer’s specifications and the owner’s manual, or any utilization of the Miele Product that is inconsistent with either its design or the way the manufacturer intended it to be used;
  • Any damage to the Miele Product resulting from the use of non-genuine Miele parts or from components not contained with the housings of the Miele Product, such as electrical wiring, water or gas piping, hoses, ductwork, drains and the like;
  • Any damage or defect resulting from improper ventilation, reconfiguration or  improper movement of the Miele Product, including any failure to place the Miele Product in an area that complies with the manufacturer’s published space or environmental requirements;
  • Miele Products installed in cabinetry and other types of built-in applications, unless the owner makes it accessible to the service technician; provided that Miele is not responsible for the dismantling or reinstallation of fixed infrastructure when removing or returning repaired or replaced Miele Product(s) into a custom installation;
  • Any damage to or destruction or loss of clothing or other textiles, dishes, china, flatware, laboratory glassware, or other items placed in a Miele Product;
  • Ordinary wear and tear;
  • Any damage to, or loss or replacement of, any consumable items, such as water filter cartridges;
  • Any damage to the Miele Product or its accessories caused by corrosive solvents, chemicals, or soils;
  • Any discoloration, stain, scratch, dent or other cosmetic imperfection that does not affect the function or efficacy of the Miele Product;
  • Any loss of profits or revenues, billable time or other income sources as a result of slowness, stoppage, downtime, malfunction or any other defect, or non-availability during maintenance or repair, or unavailability of spare or replacement parts;
  • Cleaning, preventive maintenance or customer education;
  • Any Miele Product, the serial numbers of which were removed, altered or otherwise compromised; and
  • Miele Products covered by third party “Extended Warranties” or other separate third party warranty agreements or arrangements, which are sold separately by dealers, distributors or other third parties. 


Exclusion Of Other Warranties
ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE MIELE PRODUCT SHALL BE LIMITED IN THEIR DURATION TO THE TERM OF THE LIMITED WARRANTY PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages
MIELE SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER DIRECTLY OR BY WAY OF INDEMNITY, FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS, LIABILITY OR DAMAGE, INCLUDING ANY CLAIM FOR LOSS OF PROFIT, ANY CLAIM FOR ATTORNEYS’ OR OTHER PROFESSIONALS’ FEES AND EXPENSES, OR OTHER CONSEQUENCES OF ANY DEFECT IN MATERIALS OR WORKMANSHIP (INCLUDING LOSS OR DAMAGE TO PROPERTY, PERSONAL INJURY OR DEATH), WHETHER BASED ON BREACH OF CONTRACT, TORT, STRICT OR PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

Dispute Resolution

If the Miele Customer is not satisfied with the warranty service, he, she or it must submit a claim in writing to Miele’s Dispute Settlement Representative at Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. The written notice must include the model and serial number of the Miele Product, the Authorized Miele Dealer (or seller) from which the Miele Product was purchased, the Authorized Miele Service Provider who performed the warranty service, the purchase date, a detailed description of the problem and the address at which the Miele Customer can be reached.  Miele is committed to review each such notice thoroughly and in a timely manner, and to respond to the Miele Customer in order to settle any such dispute. Any decision shall not be binding. The Miele Customer shall be free to initiate an action or proceeding; however, no such lawsuit may be initiated unless and until the dispute settlement procedures outlined in this Limited Warranty have been exhausted. Any warranty claims shall be governed by the laws of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County, New Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney’s fees, from the Miele Customer. 

Special State Laws

This Limited Warranty gives the Miele Customer specific legal rights. In addition, the Miele Customer may have other rights, which may vary, from state to state.  

How To Obtain Warranty Service For Professional Miele Products?

If during the relevant warranty period the Miele Customer finds a Professional Miele Product to be defective in material or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty, an authorized Miele service agent ("Authorized Miele Service Agent") shall determine whether the Miele Product is defective. Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries, plane trips or mileage in excess of 50 miles) as appropriate.

For service under this Limited Warranty or for product information, please contact Miele Professional Service by calling 800-991-9380.

Effective Date:  December 1, 2013

Professional Dishwashers

 Miele Professional Dishwasher

Limited Warranty- Professional Dishwashers Products

What Does This Warranty Cover?

Miele Inc., a Delaware corporation (hereinafter “Miele”), warrants to the original purchaser (the “Miele Customer”) of a Miele Professional Labwasher, Disinfector, Dishwasher, or Laundry Product (of less than 10kg advertised capacity) (hereinafter “Miele Product”) who purchased the appliance from a distributor, dealer, manufacturer’s representative or other seller who has been authorized by Miele (“Authorized Miele Dealer”) that the Miele Product, including any of its original accessories, is free of defects in material and workmanship, subject to the terms and conditions set forth herein. This Limited Warranty covers the cost of parts and labor, except as set forth in this Limited Warranty.

Where Is This Limited Warranty Valid?

This Limited Warranty is only applicable, if the Miele Product was installed in the United States of America (“U.S.”) or Puerto Rico by an installer authorized by Miele (“Authorized Miele Installer”), or if the Miele Product was marketed as a Miele Marine appliance and installed on board a vessel, before it left the U.S. or Puerto Rico.

What Is Required to Request Warranty Service?

Miele reserves the right to require satisfactory verification of the purchase date and of the authorized installation of the Miele Product in question before warranty service is performed.

When Does The Limited Warranty Expire?

Professional Miele Products Used Exclusively for Household/Personal Purposes:

One (1) Year or Two (2) Year Limited Warranty - Any warranty claims for Professional Miele Products used for household purposes must be in writing and received by Miele within one (1) year from the date of installation, or eighteen (18) months from the date of purchase, whichever is later. If the Professional Miele Product was properly installed for use in a household by an Authorized Miele Installer and properly registered with Miele, this Limited Warranty will be extended for one (1) additional year from the date of installation.

Professional Miele Products Designed and Used For Other Industrial, Marine or Commercial Purposes:

One (1) Year Limited Warranty - Any warranty claims for Professional Miele Products used for industrial, commercial or other purposes must be received by Miele within one (1) year from the date of installation, or eighteen (18) months from the date of purchase, whichever is later.

How To Register?

Unless registration is not required or prohibited by applicable state law, Miele Products must be registered by filling out a Limited Warranty Card and mailing it to Miele, Inc., 9 Independence Way, Princeton, N.J. 08540 or e-mailing it to ProService@Mieleusa.com.

 
What If Repair Cannot Be Provided?

If Miele determines that the warranted repair of any Miele Product is impossible, Miele may in its discretion determine to replace the product with a product of similar or equal features and functionality, or to pay a refund. If the Miele Product has been repaired or replaced, Miele will have no further obligation or liability under this Limited Warranty or otherwise. The total amount of the refund will in no event exceed the net purchase price of the Miele Product paid to Miele.

In the event that Miele’s Authorized Service Agent determines that it cannot service the Miele Product due to poor accessibility or unsafe working conditions, or that it cannot restore the Miele Product to safe and working conditions due to reasons beyond the scope of this Limited Warranty, the Miele Authorized Service Agent shall not be required to proceed with the covered repair until the owner has remedied the applicable hazard at its cost and to the satisfaction of the Miele Authorized Service Agent.

What Is Not Covered By This Limited Warranty?

This Limited Warranty does not cover:

  • Any damage or defect to the Miele Product caused by, or resulting from,
  • any repair, service, conversion or alteration to it or any of its parts and accessories which have been performed by any service center, repairman or other person or company not authorized by Miele;
  • improper installation, improper operation, improper maintenance, improper storage, improper connection to electrical, power or water supply of the Miele Product or any of its parts or accessories;
  • negligence, malfeasance, recklessness, accident, abuse, misuse, power interruptions, power surges, theft, vandalism, animal or insect infestation, rust, dust, corrosion, exposure to weather conditions, floods, natural disaster, any act of nature or any other peril originating from outside the Miele Product or any force majeure.
  • Any loss or damage resulting from any cause other than normal use and operation of the Miele Product in accordance with the manufacturer’s specifications and the owner’s manual, or any utilization of the Miele Product that is inconsistent with either its design or the way the manufacturer intended it to be used;
  • Any damage to Miele products used in mobile (other than marine) or aeronautical purposes;
  • Any damage to the Miele Product resulting from the use of non-genuine Miele parts or from components not contained with the housings of the Miele Product, such as electrical wiring, water or gas piping, hoses, ductwork, drains and the like;
  • Any damage or defect resulting from improper ventilation, reconfiguration or  improper movement of the Miele Product, including any failure to place the Miele Product in an area that complies with the manufacturer’s published space or environmental requirements;
  • Miele Products installed in cabinetry and other types of built-in applications, unless the owner makes it accessible to the service technician; provided that Miele is not responsible for the dismantling or reinstallation of fixed infrastructure when removing or returning repaired or replaced Miele Product(s) into a custom installation;
  • Any damage to or destruction or loss of clothing or other textiles, dishes, china, flatware, laboratory glassware, or other items placed in a Miele Product;
  • Ordinary wear and tear;
  • Any damage to, or loss or replacement of, any consumable items, such as water filter cartridges;
  • Any damage to the Miele Product or its accessories caused by corrosive solvents, chemicals, or soils;
  • Any discoloration, stain, scratch, dent or other cosmetic imperfection that does not affect the function or efficacy of the Miele Product;
  • Any loss of profits or revenues, billable time or other income sources as a result of slowness, stoppage, downtime, malfunction or any other defect, or non-availability during maintenance or repair, or unavailability of spare or replacement parts;
  • Cleaning, preventive maintenance or customer education;
  • Any Miele Product, the serial numbers of which were removed, altered or otherwise compromised; and
  • Miele Products covered by third party “Extended Warranties” or other separate third party warranty agreements or arrangements, which are sold separately by dealers, distributors or other third parties.

Exclusion Of Other Warranties

ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE MIELE PRODUCT SHALL BE LIMITED IN THEIR DURATION TO THE TERM OF THE LIMITED WARRANTY PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Limitation Of Liability For Special, Incidental, Consequential Or Punitive Damages

MIELE SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY, WHETHER DIRECTLY OR BY WAY OF INDEMNITY, FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY LOSS, LIABILITY OR DAMAGE, INCLUDING ANY CLAIM FOR LOSS OF PROFIT, ANY CLAIM FOR ATTORNEYS’ OR OTHER PROFESSIONALS’ FEES AND EXPENSES, OR OTHER CONSEQUENCES OF ANY DEFECT IN MATERIALS OR WORKMANSHIP (INCLUDING LOSS OR DAMAGE TO PROPERTY, PERSONAL INJURY OR DEATH), WHETHER BASED ON BREACH OF CONTRACT, TORT, STRICT OR PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

Dispute Resolution

If the Miele Customer is not satisfied with the warranty service, he, she or it must submit a claim in writing to Miele’s Dispute Settlement Representative at Miele, Inc., 9 Independence Way, Princeton, N.J. 08540. The written notice must include the model and serial number of the Miele Product, the Authorized Miele Dealer (or seller) from which the Miele Product was purchased, the Authorized Miele Service Provider who performed the warranty service, the purchase date, a detailed description of the problem and the address at which the Miele Customer can be reached.  Miele is committed to review each such notice thoroughly and in a timely manner, and to respond to the Miele Customer in order to settle any such dispute. Any decision shall not be binding. The Miele Customer shall be free to initiate an action or proceeding; however, no such lawsuit may be initiated unless and until the dispute settlement procedures outlined in this Limited Warranty have been exhausted. Any warranty claims shall be governed by the laws of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County, New Jersey. If Miele prevails, Miele shall be entitled to reimbursement of all costs and expenses, including attorney’s fees, from the Miele Customer.

 
Special State Laws

This Limited Warranty gives the Miele Customer specific legal rights. In addition, the Miele Customer may have other rights, which may vary, from state to state. 

 
How To Obtain Warranty Service For a Miele Professional Products?

If during the relevant warranty period the Miele Customer finds a Miele Professional Product to be defective in material or workmanship and the failure is promptly and timely reported to Miele in accordance with this Limited Warranty, an authorized Miele service agent (“Authorized Miele Service Agent”) shall determine whether the Miele Product is defective. Miele reserves the right to charge for exceptional shipping or transportation costs (e.g., ferries, plane trips or mileage in excess of 50 miles) as appropriate.

 

For service under this Limited Warranty or for product information, please contact Miele Professional Service by calling 800-991-9380.

RemoteVision™

 RemoteVision

Limited Warranty- RemoteVision™

 

What is MIELE’s REMOTEVISION™ Module?

MIELE’s RemoteVision™ (the “RemoteVision™ Module”) is a proprietary wireless local area network technology installed in certain MIELE appliances which is designed to allow the transmission of temperature and performance data from the relevant appliance to MIELE’s monitoring center, permitting MIELE’s service center to alert and assist the registered user of the appliance in the event of certain deviations from ordinary performance levels. The technology uses the customer’s existing WLAN network and web browser; no additional software is supplied or required. 

What is covered by the Limited Warranty?

5 Year RemoteVision™ Warranty - In the event of a defect or malfunction of a RemoteVision™ module activated and registered during the initial appliance installation and installed by MIELE authorized service centers or repairmen, the registered user shall be entitled to the repair (including all parts and labor) of the malfunctioning RemoteVision™ Module for five (5) years from the date of purchase, or the life of the original appliance, whichever period expires sooner.  

1 Year RemoteVision™ Warranty - For RemoteVision™ Modules installed by MIELE authorized service centers and activated after the date of appliance installation, the warranty period shall be one (1) year from the date of purchase of the appliance in which the RemoteVision™ Module has been installed, or the life of such appliance, whichever period expires sooner.

MIELE shall determine whether a RemoteVision™ Module is defective or malfunctioning.  MIELE may (rather than repair it) elect to replace or refund the defective RemoteVision™ Module. MIELE shall in no event be liable for more than the cost of the RemoteVision™ Module. This warranty applies only to RemoteVision™ modules purchased from Miele or an authorized Miele dealer and used in an appliance that is located in the United States.

 
What is not covered by this Warranty?
This warranty does not cover any defect, malfunction, loss or other damage which is the result of any improper or unauthorized activation, installation, alteration, service or repair of the RemoteVision™ Module or any part or accessory; any failure to follow instructions; any undue exposure to the elements; any connection issue of the RemoteVision™ Module with the user’s computer or WLAN network; any change to wireless industry standards; any upgrade of the RemoteVision™ Module or any related application or other software; any upgrade of the user’s hardware; any lack of network security;  the registered user’s or any other third party’s negligence; any accident (including resulting from flooding, fire, wind, lighting, or otherwise), war, civil disturbance, riot, crime, or any other act beyond MIELE’s control; any abuse or misuse by the registered user or any other third party; any power interruption or surge; any improper maintenance of the the RemoteVision™ Module, its parts or accessories. Ordinary wear and tear shall not be considered a defect. Consumable items (such as water filter cartridges) are not covered under this warranty.

Except for the limited warranty provided herein, MIELE disclaims any and all other express or implied warranties with respect to the RemoteVision™ Module.  Any warranty of merchantability or fitness for a particular purpose is limited in its duration to the term of the relevant limited warranty provided herein. MIELE shall not be responsible for any damage or loss which is the result of any intentional or reckless act or omission. 

No Special, Incidental, Consequential, Punitive Damages

MIELE specifically disclaims any and all liability, whether directly or by way of indemnity, whether directly or indirectly incurred by the registered user or any third party, for any special, incidental, consequential, punitive or exemplary damage or loss, including those resulting from spoilage of any items stored in the refrigerator or freezer, whether they be food, medicine, or otherwise, damage to any appliance or other property, and injury to any person, whether based on breach of contract, negligence, tort, strict or products liability, or any other legal theory.

How do I submit  a claim?
All claims relating to any defect or malfunction of a RemoteVision™ Module should promptly be brought to the attention of MIELE’s Technical Service by e-mail at Techservice@mieleusa.com or by telephone at 1-800-999-1360.

Miscellaneous
All references to “MIELE” mean “Miele, Inc., Delaware Corporation.”  All claims shall be governed by the laws of the State of New Jersey and shall be subject exclusively to the jurisdiction of the courts located in Mercer County, New Jersey. 

Effective Date: December 1, 2015